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Transfers in Brussels

Our customers' reviews

These are genuine reviews written by our customers. All customers that use our transfer service will receive an email so that they can review the service provided.

Customer scoring

Type of traveler

Person traveling alone (442)

Couple (707)

Group of friends (1577)

Family with small children (548)

Family with adolescent children (1065)

See only reviews with text

01 / 27 / 2023

Michael Low

Glasgow, United Kingdom

The driver was at the airport on time. The communication was very good - the driver messaged us as we got off the plane. He drove a very comfortable Mercedes and we were at our hotel in Brussels within the hour.

I travelled with my partner

01 / 01 / 2023

Sam Gheller

Venice, Italy

The transfer has been bad because the van arrived 20 min late at the pick-up and instead of a transfer for 8 person there was only 7 seats available

We are sorry that the service was not provided as planned. The relevant managers are already aware of the situation to ensure that it does not happen again. Compensation has been made accordingly.

I travelled with friends

12 / 28 / 2022

Marta Sanchez

Cs, Spain

Perfect, on time

I travelled with small children

12 / 16 / 2022

Alisha

United Kingdom

The driver was lovely

I travelled with friends

12 / 12 / 2022

Fraser

Edinburgh, United Kingdom

Sadly our plane was delayed taking off a couple of hours - the driver was unable to wait understandably but left us getting other transport with a small toddler

We have confirmed that your flight arrived two hours later than scheduled. The driver assigned to the service had to leave to pick up other passengers, and there was no availability to send someone else to pick you up. We are sorry that the transfer service could not be provided. A refund has been made accordingly.

I travelled with small children

12 / 05 / 2022

Richard

Manchester, United Kingdom

Great service, pulled up outside the hotel, loaded the people carrier and off we went, the whole process was seemless and so worth the money!

I travelled with friends

12 / 04 / 2022

Susan Jude

United Kingdom

Could not have asked for a better, friendlier driver or in fact the best car!!

I travelled with friends

12 / 03 / 2022

Richard

Manchester, United Kingdom

Great service! The driver was waiting right at the door with my name on an iPad. Quickly directed us to the car and we arrived at our hotel very quickly. Amazing service.

I travelled with friends

10 / 31 / 2022

Brendan Carroll

United Kingdom

Professional and courteous.

I travelled with my partner

10 / 25 / 2022

Anonymous

Finland

Our flight was delayed but the driver waited for us and called right after we landed. Everything went well and we were happy with the service.

I travelled with friends

10 / 10 / 2022

Harvey

Chesterfield, The United States

This segment was excellent. The driver was on time and very helpful.

I travelled with my partner

10 / 06 / 2022

Donald

United Kingdom

Excellent service. Used twice this week and both drivers were great.

I travelled with friends

09 / 15 / 2022

Cliff

Liverpool , United Kingdom

We booked a return transfer. Our outward flight was delayed by 3 hours yet the driver and office staff were very accommodating. They also showed incredible flexibility for the return journey, that was moved forward by 4 hours. Both drivers were very polite and the vehicle was a high spec and very clean. We would definitely recommend using this company.

I travelled with my partner

09 / 04 / 2022

Karol

Brussels, Belgium

All perfect. Communication - Transfer - Quality.

I travelled with my partner

08 / 23 / 2022

Heather

Manchester , United Kingdom

Excellent the driver met us at the exact time from our hotel, took us to Charleroi. Really happy with civitatis transfers, I'd been worried about getting from Charleroi to Brussels, but this was worth every penny to know it was taken care of

I travelled with teenagers

08 / 21 / 2022

Heather

Manchester , United Kingdom

Excellent communication from the driver, he WhatsApped the night before to say he'd be meeting us, came to meet us just from outside the terminal door. I'd been really worried about the transfer from Charleroi to Brussels but this was so easy.

I travelled with teenagers

08 / 03 / 2022

Atli Orn

Kopavogur, Iceland

The driver and the car was excellent.

I travelled with my partner

08 / 01 / 2022

Tino

Manchester , United Kingdom

Friendly and helpful driver. Punctual. Had to pay €10 for his parking tho

I travelled with teenagers

07 / 09 / 2022

Anonymous

Poland

the driver very kind, comfortable car,

I travelled with friends

07 / 06 / 2022

Slawomir

Poland

driver listening all time to his own loud music (at midnight). Using his cellphone during the ride. not helpful with loading anad unloading the baggages.

The local supplier works with the best professionals in the sector. We are sorry if this was not the case on this occasion. We will pass on your message to the team at the destination so that it can be taken into account in order to improve the service.

I travelled with friends

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