P - How far ahead of time should I book my transfer?

R -
It is possible to book a private transfer service in Brussels with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?

R -
It takes approximately 30 minutes from Brussels city centre to Zaventem. Therefore, we recommend booking the pick-up from the hotel at least two hours before the flight. If you are flying from Charleroi Airport, it takes approximately 1 hour and we recommend booking the pick-up at least 2,5 hours before the flight departure time.
P - What pick up time should I choose?

R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
- Airports: 1 hour from the plane's arrival time.
- Cruise ports: 1 hour from the boat's docking time.
- Tran stations: 15 minutes from the train's arrival time.
- Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply
P - Where will the driver be waiting for me?
R -
- Airports: the driver will wait in the arrivals hall, just after luggage pick up.
- Ports: the driver will wait in the arrivals terminal.
- Train stations: the driver will wait at the exit of the train's arrival platform.
- Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.

P - Are the prices final? Are there any extra charges?

R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?

R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
- Hand luggage: total length, height and width adding up to no more than 115 cm.
- Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?

R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?

R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?

R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?

R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?

R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?

R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?

R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?

R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?

R -
Yes, here you can see all the destinations where we offer airport transfers.

Our customers' reviews

These are genuine reviews written by our customers.

9.50 / 10

9.4533333333333

18,218 reviews | 244,718 travellers

5 out of 18,218 reviews

05 / 05 / 2024

Antonio

Valladolid, Spain

Estaban esperando a la llegada de nuestro avión y se realizó el traslado en la forma y tiempo convencido. Dejar constancia de la profesionalidad y amabilidad del conductor Translate this opinion into English.

They were waiting for the arrival of our plane and the transfer was carried out in the agreed manner and on time. Record the professionalism and friendliness of the driver Opinion translated. Show original.

I travelled with friends

04 / 30 / 2024

Sonia

Alcala De Henares , Spain

Excelente . El chofer majisimo , nos puso el partido del Madrid de fútbol durante el trayecto q fueron unos 45 minutos. Nos explicó donde cenar cerca del hotel . De diez Translate this opinion into English.

Excellent . The wonderful driver played the Madrid soccer game for us during the trip, which lasted about 45 minutes. He explained to us where to have dinner near the hotel. Of ten Opinion translated. Show original.

I travelled with teenagers

04 / 27 / 2024

Anonymous

Spain

Todo bien. El chico nos estaba esperando a la hora. Nos encontró un poco encontrarlo en el parking pero se comunico con nostros por wasap en castellano en todo momento.

I travelled with small children

04 / 26 / 2024

Rita Procacci

Torino , Italy

Io e la mia famiglia siamo atterrati ma per un nostro errore non riuscivamo a trovare l'uscita corretta che ci avevano indicato come punto d'incontro .Abbiamo telefonato e l'autista è stato gentilissimo, ci è venuto incontro indicandoci con molta cortesia e pazienza dove andare. Guida sicura e corretta. Faremo anche il ritorno. Consigliatissimo. Translate this opinion into English.

My family and I landed but due to our mistake we couldn't find the correct exit that they had indicated to us as the meeting point. We called and the driver was very kind, he came to meet us and indicated us with great courtesy and patience. where to go. Safe and correct driving. We will also make the return trip. Highly recommended. Opinion translated. Show original.

I travelled with teenagers

04 / 24 / 2024

Anonymous

The United States

The ride felt safe through heavy traffic. The driver did not have a sign so it a few minutes to find him and that was only accomplished by me asking different people if they were our driver. He did say that he had called me but my phone was off. The instructions did not mention that I would be called that I should call he was not there within an hour. The driver did not talk to us which means of course that he didn’t offer any suggestions of sights or restaurants.

I travelled with friends

Show all the reviews

Zaventem Brussels Airport		Hotel in Brussels	US$ 51.10
Charleroi Airport		Hotel in Brussels	US$ 118.40