P - How far ahead of time should I book my transfer?

R -
It is possible to book a private transfer service in Brussels with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?

R -
It takes approximately 30 minutes from Brussels city centre to Zaventem. Therefore, we recommend booking the pick-up from the hotel at least two hours before the flight. If you are flying from Charleroi Airport, it takes approximately 1 hour and we recommend booking the pick-up at least 2,5 hours before the flight departure time.
P - What pick up time should I choose?

R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
- Airports: 1 hour from the plane's arrival time.
- Cruise ports: 30 minutes from the time indicated when making your reservation.
- Tran stations: 15 minutes from the train's arrival time.
- Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
- Airports: the driver will wait in the arrivals hall, just after luggage pick up.
- Ports: the driver will wait in the arrivals terminal.
- Train stations: the driver will wait at the exit of the train's arrival platform.
- Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.

P - Are the prices final? Are there any extra charges?

R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?

R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
- Hand luggage: total length, height and width adding up to no more than 115 cm.
- Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?

R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?

R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?

R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?

R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?

R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?

R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?

R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?

R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?

R -
Yes, here you can see all the destinations where we offer airport transfers.

Our customers' reviews

These are genuine reviews written by our customers.

9.30 / 10

9.2533333333333

19,590 reviews | 259,659 travellers

5 out of 19,590 reviews

10 / 04 / 2024

Giovanni

Bologna, Italy

Ottimo servizio. Nonostante l'aereo sia atterrato con 1,5 ore di ritardo l'autista (Josef) si è fatto trovare al punto di incontro sorridente ed ematico. Very good service although our flight was 1,5 hour late. Absolutely professional and recommended Translate this opinion into English.

Very good service although our flight was 1.5 hour late. Absolutely professional and recommended Opinion translated. Show original.

I travelled with friends

10 / 02 / 2024

Ryan

Mexico City, Mexico

Our transfer was seamless from start to finish. Our driver Hamid was exceptional. Overall we were very impressed with the service, quality of the vehicles and we felt the price was really reasonable. We would absolutely use these guys again the next time we visit Brussels.

I travelled with my partner

09 / 15 / 2024

Monica Guadalupe Aguilar Palomar

Queretaro, Mexico

Muy buen servicio como siempre. Solo que si es importante recibir la llamada previa para confirmar el servicio, en esta ocasión estábamos con la preocupación de que pasaran por nosotros ya que no recibimos la llamada previa. Pero finalmente llegó a tiempo y muy amable y atento el chofer Translate this opinion into English.

Very good service as always. It is important to receive a prior call to confirm the service. This time we were worried that they would pick us up since we did not receive a prior call. But finally they arrived on time and the driver was very kind and attentive. Opinion translated. Show original.

I travelled with my partner

08 / 28 / 2024

Juan Jose

Bollullos Del Condado, Spain

El conductor fue puntual y muy correcto en el trato, pero creo que iba muy rápido, ya que superaba con creces el límite de velocidad. Por lo demás muy bien, llegamos sin problemas. Una cosa que veo mal del proveedor, no del conductor, es que llamamos unas horas antes para ver si podíamos hacer un cambio, y no fuimos capaces de contactar con ellos ya que no nos cogían el teléfono que nos habían dado.

I travelled with teenagers

08 / 26 / 2024

Dounia Harrar

Montpellier, France

Excellent. Le conducteur m'a appelé pour faciliter l'accès au lieu de rdv. Il était vraiment très sympathique et j'ai passé un trajet agréable jusqu'à mon hôtel. Il m'a même donné des conseils de visites. Merci encore à ce monsieur pour sa gentillesse. Translate this opinion into English.

Excellent. The driver called me to facilitate access to the meeting place. He was really very friendly and I had a pleasant journey to my hotel. He even gave me some tips for visits. Thanks again to this gentleman for his kindness. Opinion translated. Show original.

I travelled with teenagers

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Zaventem Brussels Airport		Hotel in Brussels	US$ 51.90
Charleroi Airport		Hotel in Brussels	US$ 120.30